Shipping policy

Order Processing

All Soli & Deo orders are carefully prepared and packed before dispatch. Orders are processed on business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive tracking information using the contact details provided at checkout. 

Shipping within Australia

Soli & Deo ships Australian orders using Australia Post. Shipping options, costs and estimated delivery times will be displayed at checkout based on your delivery address and order. 

Delivery timeframes provided at checkout are estimates and may be affected by postal delays, public holidays, severe weather or other circumstances outside our control.

Tracking

Once your parcel has been lodged with Australia Post, you will receive a tracking number so you can follow your delivery.

Delivery Details

Please ensure your name, shipping address and contact information are entered correctly when placing your order. Soli & Deo is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied at checkout.

If you notice an error in your address, please contact us at Solianddeo@gmail.com as soon as possible. We cannot guarantee changes can be made once an order has been dispatched. 

Lost or Delayed Parcels

If your tracking shows an unusual delay or you believe your parcel may be lost, please contact us and we will assist you with the appropriate Australia Post enquiry. 

Damaged Orders

If your order arrives damaged, please contact Solianddeo@gmail.com as soon as possible with your order number and photographs of the parcel and item so we can assist you. 

Contact

For any questions regarding shipping or your order, please contact Solianddeo@gmail.com.